All Systems Operational

Updated a few seconds ago

LMS Platforms

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Scheduled Jobs (e.g.email message delivery, background jobs)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learning Objects Content Delivery Network (e.g. SCORM objects, Videos)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learn Data

Learn Data - Application

Operational

Learn Data - Data Warehouse

Operational

Image and Slide Conversion

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Shape

Shape Trial Platforms

Operational

Learning Analytics

Learning Analytics - Login

Operational

Learning Analytics - Visualization Engine

Operational

Learning Analytics - Datawarehouse

Operational

Learning Impact

Learning Impact - Paris Region

Operational

Learning Impact - North Virginia Region

Operational

Docebo Connect

Docebo Connect - EU Region

Operational

Docebo Connect - US Region

Operational

www.docebo.com

Docebo Corporate Infrastructure

Operational

Staging Environmnts

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Trial Platform Activation Service

Docebo Corporate Infrastructure

Operational

Scheduled Maintenance

Scheduled maintenance downtime planned for April for the Sydney (AP Southeast 2) regionPlanned Maintenance

Schedule

April 14, 2025 12:00PM - 4:00PM UTC

Components

LMS Platforms

Locations

Enterprise Plan Platforms - AU (Sydney) Region

Description

We will be performing scheduled maintenance on Docebo platforms in the Sydney (AP Southeast 2) region, resulting in temporary downtime. Sandbox environments will be affected between March 31 and April 4, while production environments will undergo maintenance from April 14 to April 19. Each downtime period will last up to four hours during nighttime, from 10 PM to 2 AM (local time). During this time, platforms will be inaccessible, and scheduled activities (such as reports and notifications) will not be executed, nor will they be executed when service is restored. Services will resume automatically after maintenance is completed.

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

External Services

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

GoToMeeting

Paypal

Slack

Stripe

Zendesk

History (Last 7 days)

Issue with our upstream providerPartial Service Disruption

Incident Status

Partial Service Disruption


Components

LMS Platforms, Scheduled Jobs (e.g.email message delivery, background jobs), Learning Objects Content Delivery Network (e.g. SCORM objects, Videos), Learn Data, Image and Slide Conversion, Shape, Learning Analytics, Learning Impact, Docebo Connect, www.docebo.com, Staging Environmnts, Trial Platform Activation Service


Locations

Enterprise Plan Platforms - US (Virginia) Region, Docebo Corporate Infrastructure, Enterprise Plan Platforms - AU (Sydney) Region, Enterprise Plan Platforms - EU (Ireland) Region, Enterprise Plan Platforms - EU (Frankfurt) Region, Small/Medium Business Platforms, Enterprise Plan Platforms - CA (Canada) Region, Enterprise Plan Platforms - UK (London) Region, Shape Trial Platforms, Learning Analytics - Login, Learning Analytics - Visualization Engine, Learning Analytics - Datawarehouse, Learning Impact - Paris Region, Learning Impact - North Virginia Region, Docebo Connect - EU Region, Docebo Connect - US Region, Learn Data - Application, Learn Data - Data Warehouse



October 20, 2025 8:07AM UTC
[Investigating] Our upstream provider, AWS, is currently experiencing an outage affecting multiple services in all the regions, which is causing a broader impact on Docebo's system — specifically on intra-service authentication. The following areas are primarily affected: Notifications Insights Learning Impact AI Community Our teams are actively working to mitigate the impact and restore full functionality as soon as possible. We are closely monitoring AWS's progress and will provide updates as they become available.

October 20, 2025 8:47AM UTC
[Investigating] We are continuing to actively troubleshoot the AWS service outage impacting customers and are working to resolve the root cause as quickly as possible.

October 20, 2025 9:46AM UTC
[Monitoring] AWS has applied a potential service mitigation. Continuous monitoring remains in effect to validate full system recovery.

October 20, 2025 10:48AM UTC
[Monitoring] The AWS service mitigation has been successful. Docebo systems are now restored, and we are maintaining active monitoring as a precautionary measure.

October 20, 2025 12:30PM UTC
[Monitoring] We continue to observe recovery across most of the affected Services. We continue to work towards full resolution and will provide updates as we have more information to share.

October 20, 2025 2:11PM UTC
[Monitoring] Customers located in US East 1 are experiencing long load times or errors when attempting to access or navigate their sites due to ongoing issues with AWS recovery. We are actively reviewing our possible mitigation paths and will update when additional information is available.

October 20, 2025 4:46PM UTC
[Monitoring] We are closely monitoring the AWS incident. At this time we expect continued intermittent latency and timeout errors for customers hosted in US East 1 until scalability is no longer throttled. We will update as soon as we see signs of recovery.

October 20, 2025 6:32PM UTC
[Monitoring] We are continuing to work with AWS to ensure we address the intermittent latency and timeout errors for customers hosted in US East 1 as soon as recovery is confirmed. We will provide another update when resolution is reached or the situation evolves.

October 20, 2025 8:28PM UTC
[Monitoring] We are now seeing recovery regarding latency and access errors for customers located in US East 1. We are continuing to track intermittent delays or errors in webhook queues as well as delays in processing queued events. We anticipate these to continue until the underlying AWS lambda service is fully operational. We'll provide additional updates available.

October 20, 2025 9:45PM UTC
[Monitoring] We continue to see improvements in operational capabilities in Production and Sandbox environments located in US East 1, including incoming webhooks. We will continue to closely monitor the situation with AWS.

October 20, 2025 11:08PM UTC
[Resolved] Systems are fully operational and we have received confirmation that upstream impact is resolved. We will work with AWS to provide an RCA for this incident.