All Systems Operational

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LMS Platforms

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Scheduled Jobs (e.g.email message delivery, background jobs)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learning Objects Content Delivery Network (e.g. SCORM objects, Videos)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learn Data

Learn Data - Application

Operational

Learn Data - Data Warehouse

Operational

Image and Slide Conversion

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Shape

Shape Trial Platforms

Operational

Learning Analytics

Learning Analytics - Login

Operational

Learning Analytics - Visualization Engine

Operational

Learning Analytics - Datawarehouse

Operational

Learning Impact

Learning Impact - Paris Region

Operational

Learning Impact - North Virginia Region

Operational

Docebo Connect

Docebo Connect - EU Region

Operational

Docebo Connect - US Region

Operational

www.docebo.com

Docebo Corporate Infrastructure

Operational

Staging Environmnts

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Trial Platform Activation Service

Docebo Corporate Infrastructure

Operational

Scheduled Maintenance

Scheduled maintenance downtime planned for April for the Sydney (AP Southeast 2) regionPlanned Maintenance

Schedule

April 14, 2025 12:00PM - 4:00PM UTC

Components

LMS Platforms

Locations

Enterprise Plan Platforms - AU (Sydney) Region

Description

We will be performing scheduled maintenance on Docebo platforms in the Sydney (AP Southeast 2) region, resulting in temporary downtime. Sandbox environments will be affected between March 31 and April 4, while production environments will undergo maintenance from April 14 to April 19. Each downtime period will last up to four hours during nighttime, from 10 PM to 2 AM (local time). During this time, platforms will be inaccessible, and scheduled activities (such as reports and notifications) will not be executed, nor will they be executed when service is restored. Services will resume automatically after maintenance is completed.

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

External Services

Amazon Web Services

AWS EC2

AWS Route 53

AWS S3

GoToMeeting

Paypal

Slack

Stripe

Zendesk

History (Last 7 days)

Support portal unavailableOperational

Incident Status

Operational


Components

LMS Platforms


Locations

Enterprise Plan Platforms - US (Virginia) Region, Enterprise Plan Platforms - AU (Sydney) Region, Enterprise Plan Platforms - EU (Ireland) Region, Enterprise Plan Platforms - EU (Frankfurt) Region, Small/Medium Business Platforms, Enterprise Plan Platforms - CA (Canada) Region, Enterprise Plan Platforms - UK (London) Region



December 5, 2025 9:29AM UTC
INVESTIGATING

Our support portal may not be accessible for some users, as a third party is experiencing issues. We are currently investigating it. We will send an additional update within the next hour.

December 5, 2025 10:32AM UTC
INVESTIGATING

We are continuing to troubleshoot the issue originating from the third-party provider, which is still causing intermittent disruptions. Voice, messaging, and ticket creation via help.docebo.com have now been restored. In-platform ticket creation, remains impacted as we work toward a full resolution.

December 5, 2025 12:12PM UTC
INVESTIGATING

We are continuing to troubleshoot the unavailability of the support portal.

December 5, 2025 1:56PM UTC
RESOLVED

This incident has been resolved. We have verified that there was no additional impact to creating help desk tickets within customer platforms.
Issues Creating or Updating Conference (Zoom/Webex) ILT EventsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

LMS Platforms


Locations

Enterprise Plan Platforms - US (Virginia) Region, Enterprise Plan Platforms - AU (Sydney) Region, Enterprise Plan Platforms - EU (Ireland) Region, Enterprise Plan Platforms - EU (Frankfurt) Region, Enterprise Plan Platforms - CA (Canada) Region, Enterprise Plan Platforms - UK (London) Region



December 1, 2025 12:46PM UTC
INVESTIGATING

Users may be experiencing errors when creating new ILT sessions or modifying existing ones that utilize Zoom and/or Webex integrations. Active conference sessions and the learner experience (joining sessions already created) appear to be unaffected. Our Cloud Operations team is currently investigating the issue. We will send an additional update within the next hour.

December 1, 2025 1:19PM UTC
RESOLVED

The issue creating or updating conferencing events has been resolved. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.