Active Incident

Updated a few seconds ago

Background Jobs Delay in US-East-1Operational

Incident Status

Operational

Components

Scheduled Jobs (e.g.email message delivery, background jobs)

Locations

Enterprise Plan Platforms - US (Virginia) Region


March 25, 2025 2:07PM UTC
[Investigating] We are currently experiencing a delay in background jobs. Our Cloud Operations team is working to identify the root cause and implement a solution. Background jobs for customers in US-East-1 will be affected until the delay is resolved.

March 25, 2025 6:26PM UTC
[Resolved] The incident has been resolved and background jobs are processing as normal. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.

April 7, 2025 4:28PM UTC
[Investigating] We are continuing to troubleshoot the background job delays impacting a subset of customers in US-EAST-1. We will provide further updates in the next hour

April 7, 2025 6:06PM UTC
[Investigating] We are continuing to investigate the issue affecting background job processing for a subset of customers in the us-east-1 region. This remains a localized issue and is not impacting all customers in the region. We are actively working to identify the root cause and restore normal background job performance. We will provide another update within the next hour or sooner as more information becomes available.

LMS Platforms

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Scheduled Jobs (e.g.email message delivery, background jobs)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learning Objects Content Delivery Network (e.g. SCORM objects, Videos)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learn Data

Learn Data - Application

Operational

Learn Data - Data Warehouse

Operational

Image and Slide Conversion

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Shape

Shape Trial Platforms

Operational

Learning Analytics

Learning Analytics - Login

Operational

Learning Analytics - Visualization Engine

Operational

Learning Analytics - Datawarehouse

Operational

Learning Impact

Learning Impact - Paris Region

Operational

Learning Impact - North Virginia Region

Operational

Docebo Connect

Docebo Connect - EU Region

Operational

Docebo Connect - US Region

Operational

www.docebo.com

Docebo Corporate Infrastructure

Operational

Staging Environmnts

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Trial Platform Activation Service

Docebo Corporate Infrastructure

Operational

Scheduled Maintenance

Scheduled maintenance downtime planned for April for the Sydney (AP Southeast 2) regionPlanned Maintenance

Schedule

April 14, 2025 12:00PM - 4:00PM UTC

Components

LMS Platforms

Locations

Enterprise Plan Platforms - AU (Sydney) Region

Description

We will be performing scheduled maintenance on Docebo platforms in the Sydney (AP Southeast 2) region, resulting in temporary downtime. Sandbox environments will be affected between March 31 and April 4, while production environments will undergo maintenance from April 14 to April 19. Each downtime period will last up to four hours during nighttime, from 10 PM to 2 AM (local time). During this time, platforms will be inaccessible, and scheduled activities (such as reports and notifications) will not be executed, nor will they be executed when service is restored. Services will resume automatically after maintenance is completed.

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

External Services

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

GoToMeeting

Paypal

Slack

Stripe

Zendesk

History (Last 7 days)

Delayed Backgrond Job issues in us-east-1 RegionOperational

Incident Status

Operational


Components

LMS Platforms, Scheduled Jobs (e.g.email message delivery, background jobs)


Locations

Enterprise Plan Platforms - US (Virginia) Region



April 7, 2025 3:33PM UTC
[Investigating] We are currently experiencing a delay in background job processing. Our Cloud Operations team is working with the Devs to identify the root cause and implement a solution. Background jobs for customers in US-East-1 will be affected until the delay is resolved.

April 7, 2025 7:41PM UTC
[Investigating] We are continuing to troubleshoot the background job delays impacting a subset of customers in US-EAST-1. We have escalated to our vendor for additional support and we will provide further updates shortly

April 7, 2025 8:57PM UTC
[Investigating] We are continuing to troubleshoot the background job delays impacting a subset of customers in US-EAST-1. As earlier mentioned, we have escalated to our vendor for additional support and we will provide further updates shortly.

April 7, 2025 11:11PM UTC
[Resolved] The incident affecting background jobs in US-East-1 has been resolved. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.