All Systems Operational

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LMS Platforms

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Scheduled Jobs (e.g.email message delivery, background jobs)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learning Objects Content Delivery Network (e.g. SCORM objects, Videos)

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learn Data

Learn Data - Application

Operational

Learn Data - Data Warehouse

Operational

Image and Slide Conversion

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Shape

Shape Trial Platforms

Operational

Learning Analytics

Learning Analytics - Login

Operational

Learning Analytics - Visualization Engine

Operational

Learning Analytics - Datawarehouse

Operational

Learning Impact

Learning Impact - Paris Region

Operational

Learning Impact - North Virginia Region

Operational

Docebo Connect

Docebo Connect - EU Region

Operational

Docebo Connect - US Region

Operational

www.docebo.com

Docebo Corporate Infrastructure

Operational

Staging Environmnts

Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Trial Platform Activation Service

Docebo Corporate Infrastructure

Operational

Scheduled Maintenance

Scheduled maintenance downtime planned for April for the Sydney (AP Southeast 2) regionPlanned Maintenance

Schedule

April 14, 2025 12:00PM - 4:00PM UTC

Components

LMS Platforms

Locations

Enterprise Plan Platforms - AU (Sydney) Region

Description

We will be performing scheduled maintenance on Docebo platforms in the Sydney (AP Southeast 2) region, resulting in temporary downtime. Sandbox environments will be affected between March 31 and April 4, while production environments will undergo maintenance from April 14 to April 19. Each downtime period will last up to four hours during nighttime, from 10 PM to 2 AM (local time). During this time, platforms will be inaccessible, and scheduled activities (such as reports and notifications) will not be executed, nor will they be executed when service is restored. Services will resume automatically after maintenance is completed.

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

External Services

AWS EC2

AWS Route 53

AWS S3

Amazon Web Services

GoToMeeting

Paypal

Slack

Stripe

Zendesk

History (Last 7 days)

Docebo Group Update Delays in US-East-1Degraded Performance

Incident Status

Degraded Performance


Components

Scheduled Jobs (e.g.email message delivery, background jobs)


Locations

Enterprise Plan Platforms - US (Virginia) Region



July 11, 2025 1:57PM UTC
[Investigating] Customer instances in US-East-1 are experiencing a higher than normal delay in updating automated groups. This will impact menu assignments, enrollment rules, and catalog visibility changes made within the last 24 hours. We're investigating the cause and will provide an update as soon as possible.

July 11, 2025 2:53PM UTC
[Identified] We have determined the root cause and mitigation efforts are underway.

July 11, 2025 4:43PM UTC
[Identified] Mitigation efforts are being deployed now to address delays in group processing. Manual group changes are also impacted by the current event. We will update again once the current mitigation effort is completed.

July 11, 2025 5:54PM UTC
[Monitoring] Mitigation efforts has been applied and we are seeing a consistent reduction in group processing delays. We will continue to monitor the situation until the backlog is cleared.

July 11, 2025 7:40PM UTC
[Monitoring] The group processing backlog is continuing to complete at an expedited rate after mitigation efforts were applied. We are anticipating all requests to be completed within the next 3 hours. We will continue to actively monitor the event until all requests are processed.

July 11, 2025 10:40PM UTC
[Resolved] All group processing backlog has been completed and the incident is now resolved. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support.