All Systems Operational

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LMS Platforms


Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Scheduled Jobs (e.g.email message delivery, background jobs)


Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learning Objects Content Delivery Network (e.g. SCORM objects, Videos)


Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Learn Data


Learn Data - Application

Operational

Learn Data - Data Warehouse

Operational

Image and Slide Conversion


Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Small/Medium Business Platforms

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Shape


Shape Trial Platforms

Operational

Learning Analytics


Learning Analytics - Login

Operational

Learning Analytics - Visualization Engine

Operational

Learning Analytics - Datawarehouse

Operational

Learning Impact


Learning Impact - Paris Region

Operational

Learning Impact - North Virginia Region

Operational

Docebo Connect


Docebo Connect - EU Region

Operational

Docebo Connect - US Region

Operational

www.docebo.com


Docebo Corporate Infrastructure

Operational

Staging Environmnts


Enterprise Plan Platforms - US (Virginia) Region

Operational

Enterprise Plan Platforms - AU (Sydney) Region

Operational

Enterprise Plan Platforms - EU (Ireland) Region

Operational

Enterprise Plan Platforms - EU (Frankfurt) Region

Operational

Enterprise Plan Platforms - CA (Canada) Region

Operational

Enterprise Plan Platforms - UK (London) Region

Operational

Trial Platform Activation Service


Docebo Corporate Infrastructure

Operational

Scheduled Maintenance

Scheduled maintenance downtime planned for April for the Sydney (AP Southeast 2) regionPlanned Maintenance

Schedule

April 14, 2025 12:00PM - 4:00PM UTC

Components

LMS Platforms

Locations

Enterprise Plan Platforms - AU (Sydney) Region

Description

We will be performing scheduled maintenance on Docebo platforms in the Sydney (AP Southeast 2) region, resulting in temporary downtime. Sandbox environments will be affected between March 31 and April 4, while production environments will undergo maintenance from April 14 to April 19. Each downtime period will last up to four hours during nighttime, from 10 PM to 2 AM (local time). During this time, platforms will be inaccessible, and scheduled activities (such as reports and notifications) will not be executed, nor will they be executed when service is restored. Services will resume automatically after maintenance is completed.

0

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances

External Services

Amazon Web Services

AWS EC2

AWS Route 53

AWS S3

GoToMeeting

Paypal

Slack

Stripe

Zendesk

History (Last 7 days)

Docebo Service DisruptionOperational

Incident Status

Operational


Components

LMS Platforms


Locations

Enterprise Plan Platforms - US (Virginia) Region



January 27, 2026 3:54PM UTC
IDENTIFIED

We have identified and resolved an issue preventing content and assets uploaded in us-east-1 between January 16th and January 27th, 2026 16:00 UTC from appearing in Global Search. While a permanent fix is now live for all new uploads, our team is currently reprocessing content uploaded over the past few days to ensure it is fully indexed. Reprocessing is underway and expected to take several hours. We will provide regular updates until all content is fully indexed.

January 27, 2026 10:59PM UTC
IDENTIFIED

Reprocessing is still underway for content uploaded to us-east-1 between January 16th and January 27th, 2026 16:00 UTC to Jan 27, 16:00 UTC. New uploads are unaffected and searching normally. We appreciate your patience as we finalize the indexing of historical data over the coming hours.

January 28, 2026 10:13AM UTC
IDENTIFIED

Reprocessing is still in progress for content uploaded to us-east-1 between the mentioned dates. New uploads continue to be indexed correctly. We appreciate your patience as we finalize the indexing of historical data over the coming hours.

January 28, 2026 4:44PM UTC
IDENTIFIED

Re-indexing remains in progress for content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. We're at approximately 50%. Please note that new uploads continue to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

January 28, 2026 10:38PM UTC
IDENTIFIED

Reprocessing is still in progress for content uploaded to us-east-1 between the mentioned dates. New uploads continue to be indexed correctly. We appreciate your patience as we finalize the indexing of historical data over the coming hours.

January 29, 2026 8:40AM UTC
IDENTIFIED

Re-indexing remains in progress for content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. We're at 90% completion and all the new uploads continue to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

January 29, 2026 4:45PM UTC
IDENTIFIED

Re-indexing is ongoing for all content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. New uploads continue to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

January 30, 2026 1:58AM UTC
IDENTIFIED

Re-indexing is currently in progress and is expected to take some time. An update will be provided once the process is complete.

January 30, 2026 8:02AM UTC
IDENTIFIED

Re-indexing is ongoing for content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. We're at 95% completion, all the new content uploaded continues to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

January 30, 2026 4:52PM UTC
IDENTIFIED

Re-indexing is in progress for all content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. We continue to remain at 95% completion and all the new uploads continue to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

January 31, 2026 1:17AM UTC
IDENTIFIED

Re-indexing is currently underway for content uploaded in us-east-1 between January 16 and January 27, 2026 (up to 16:00 UTC). The process will continue over the weekend. We will closely monitor progress and provide a status update, including the expected completion timeline, by Monday morning (February 2, 2026). We appreciate your patience.

February 2, 2026 8:30AM UTC
IDENTIFIED

Re-indexing is currently in progress for content uploaded in us-east-1 between January 16 and January 27, 2026 (up to 16:00 UTC). The process is currently at 99% completion and we continue to monitor the progress. All new uploaded content is indexed and searchable. We appreciate your patience and will provide an update within the next hours.

February 2, 2026 4:43PM UTC
IDENTIFIED

Re-indexing is ongoing for all content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. We're currently at 99% completion and all the new content continues to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

February 3, 2026 2:22AM UTC
IDENTIFIED

We continue to make progress toward correctly indexing 100% of the content uploaded between January 16 and January 27, 2026, up to 16:00 UTC. We appreciate your patience and will provide another update in the coming hours.

February 3, 2026 9:07AM UTC
IDENTIFIED

Re-indexing is underway for all content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. We're currently at 99% completion, we expect it to be completed within the next few hours. All the new content continues to be indexed correctly. We appreciate your patience and will provide another update in the coming hours.

February 3, 2026 6:34PM UTC
RESOLVED

Re-indexing activities have been completed for all content uploaded to us-east-1 between January 16th and January 27th 16:00 UTC, 2026. An RCA will be completed for this issue. If you are still experiencing any issues or would like a copy of the RCA, please file a case with Docebo Support. Thank you